Team Leads

Privacy Policy

Last updated 6 November 2026.

This policy explains how Allan Cridland trading as Team Leads, based in Queensland, Australia, handles personal information collected through this website and enquiries about our workshops and services.

Information we collect

When you contact us or complete a form, we collect the details you provide. These may include your name, email address, phone number, business details and message. Workshop enquiries also include your location, selected workshops, experience level, preferred call window, project goals and any optional learning preferences you select.

We also keep a record of your contact consent, enquiry reference, submission time and relevant follow-up notes. Our hosting and email providers may process technical information such as IP addresses, browser details, request logs and email delivery information to operate and protect their services.

Please do not include passwords, payment card details or sensitive personal information in an enquiry. The website enquiry forms do not collect payments.

How and why we use information

We collect information directly from you through our forms, email, phone calls and follow-up conversations. We use it to respond, discuss suitability and availability, arrange requested workshops or services, keep relevant business records, and maintain the security and reliability of the website.

Required form fields help us understand and respond to your enquiry. You can choose not to supply information, but we may be unable to process the form or provide a useful response. Optional fields can be left blank.

Consent to a workshop or service enquiry is for contact about that enquiry. It is not consent to unrelated marketing. You can ask us to stop follow-up contact by emailing us.

Service providers and overseas processing

We use Cloudflare to host and deliver the website, Supabase to store enquiry records, and Resend to send enquiry notifications to the Team Leads email inbox. These providers process information needed to perform those functions. Email correspondence is also handled through our email service.

These providers operate internationally, so personal information may be processed outside Australia. Resend states that its stored email data is held in the United States. Other processing locations depend on the provider and service configuration. Contact us if you need further information about the arrangements relevant to your enquiry.

You can read more in Cloudflare’s Privacy Policy, Supabase’s Privacy Policy and Resend’s security and data-handling information. Information may also be disclosed where required or permitted by law.

Storage, security and retention

Enquiry records are held in our database and relevant email correspondence. We use access restrictions and encrypted website connections to help protect information. No internet transmission or storage system can be guaranteed completely secure.

How long records are needed depends on the enquiry, ongoing services, follow-up, and any legal, accounting or dispute-related requirements. You can contact us to ask about retention or request deletion. Some records may need to be retained for an ongoing service or a legal obligation.

Cookies and technical information

Website infrastructure and linked third-party services may use cookies or similar technologies for security, service operation and attribution. You can manage cookies through your browser settings; blocking them may affect some services. Contact us if you have questions about a particular cookie or tracking technology.

Links and affiliate services

This website links to other services, including HighLevel through affiliate links. If you follow those links, the destination provider’s privacy policy applies to information you give them and any referral tracking they use. A HighLevel subscription is purchased directly from HighLevel. Following an affiliate link does not itself submit a Team Leads enquiry form.

Access, correction and privacy concerns

You can request access to, or correction of, personal information we hold about you by emailing [email protected]. We may need to verify your identity before providing information or making changes. If we cannot fulfil a request, we will explain why.

To raise a privacy concern or complaint, email the same address with details of what happened and the outcome you seek. We will review your concern and respond within a reasonable time. Where applicable, you may also contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy as our website or practices change. The current version and its update date will be published on this page. For related website and service conditions, see our Terms & Conditions.